This policy explains how Fengrui Fine Chemical Co., Ltd. ("we") collects, uses, stores, and protects personal information you provide through inquiry forms, email, or other channels on this website. By using this site, you acknowledge this policy.
Information We Collect
When you submit an inquiry form, subscribe to updates, or contact us by email or phone, we may collect your name, company, job title, email address, phone number, country/region, products of interest, message content, and other details you choose to provide. When you browse the site, our servers may also log IP address, browser type, pages viewed, and approximate visit times.
How We Use Information
We use this information to respond to inquiries and technical support requests; provide quotations, samples, and documentation; improve site content and user experience; fulfill contractual or legal obligations; and protect against fraud, abuse, or security incidents. We do not use your personal information for unrelated marketing unless you have given separate consent.
Cookies and Similar Technologies
This website may use cookies and local storage to remember your language preference (e.g. Chinese/English) and maintain basic session functionality. These cookies typically do not contain directly identifiable personal data. You may refuse or delete cookies through your browser settings, though some features (such as language memory) may not work as intended.
Sharing and Disclosure
We do not sell your personal information to unrelated third parties. We may share limited data only when you authorize it or request it; when necessary to perform a contract (e.g. logistics, payment, or IT hosting providers bound by confidentiality); or when required by law, court order, or competent authority. Where cross-border transfers occur, we take reasonable steps to protect your data.
Data Retention
We retain personal information only for as long as needed for the purposes described in this policy, or as required by applicable law. Inquiry records are typically archived or deleted within a reasonable period after the business relationship ends, unless retention is legally required or you request otherwise.
Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet is completely secure; please assess risks when submitting sensitive information.
Your Rights
Where applicable law allows, you may request access to, correction of, or deletion of personal data we hold about you, or restrict or object to certain processing. To exercise these rights, contact us using the details below and we will respond within a reasonable timeframe.
Contact Us
If you have questions about this Privacy Policy, please submit a message via our Contact page or email us at our official contact address. We will handle your request within a reasonable time.